I had to contact InMotion support this morning because of an issue I was having with WordPress. InMotion is my hosting provider with whom I have been very happy with :-).
At least I was. During our chat my support member left, leaving me with more questions without answers :-(. That did not please me at all. The chat restarted with me number something in the queue but I could not wait as another task was demanding my attention.
After about an hour, when the other task (honey-do project) was complete I checked my email. I got an email from the support guy apologizing for getting disconnected. He also sent me additional information about what happened and the way my day has been going I had no choice but to take it in stride and put the issue into perspective.
At any rate I’m a happy, happy camper again and InMotion is back as my favorite web host.
Things happen and if we go off all mad when something goes wrong we only hurt ourselves in the long run. What happened during our chat was beyond anyone’s control as the electrons went on strike (those pesky electrons, just like unions).
InMotion goes beyond what they are suppose to do and works hard to keep the client satisfied. It’s not always possible but I have to give them an A+ for effort. The most valuable lesson I learned this morning was things happen, life happens, and not everything goes as planned.
Live with it. Thoughts anyone?
G.